Clinical Care

Quality & Patient Safety

Incidents, infection control, complaints and KPIs — inspection-ready every day

Supports accreditation work to PHC, WHO, NHSN and JCI standards: incident reporting with root cause analysis, CAPA, a KPI register and scorecard, infection prevention and control, complaints with SLAs, emergency preparedness, staff credentials and SOP versioning.

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SoftHMIS · Incident reporting

Infection-control screens

~40

Quality & safety reports

The Problem

What this module solves

Quality evidence assembled on paper before each inspection — incident forms, hand-hygiene audits, complaint logs, drills — is incomplete, late and impossible to trend.

What your facility gains

Incidents move from report to root cause to verified corrective action
Infection rates, hand-hygiene compliance and antibiotic reviews recorded as they happen
Complaints tracked against an SLA from acknowledgement to closure
Registers and KPIs are ready on inspection day, not assembled for it

How it works

The workflow

Incident

Reported by any user with add rights, from any quality screen.

Root Cause

5 whys or fishbone analysis.

CAPA

Corrective and preventive action tracked.

Verification

Effectiveness checked; overdue items alert.

Key Features

Everything in Quality

Incident reporting with root cause analysis (5 whys, fishbone) and a CAPA tracker with effectiveness check

KPI register and period scorecard; clinical audits, committees and meetings, and mortality review

Infection prevention and control (13 screens): healthcare-associated infection surveillance with rates, isolation with terminal cleaning booked when it ends, WHO hand-hygiene audits and staff exposures

Antibiotic stewardship with a 72-hour review; cleaning and biomedical waste logs; PPE stock

Complaints: acknowledge → assign → escalate → resolve → close, with SLA, satisfaction rating and charter display inspections

Emergency preparedness: call a code and log each step, mock drills, fire equipment and safety inspections, versioned plans, evacuation displays and training

Staff credentials, policies and SOPs with versioning and read acknowledgement, and a training register

Any user with add rights can report an incident or raise a CAPA from any quality screen; overdue items raise notification alerts

Quality, Infection Control, Complaints, Quality Improvement and Emergency Preparedness boards, plus about 40 quality and safety reports

Real Screens

See it in the system

2 real screens from a running SoftHMIS installation for Quality. Demo data; patient and staff details blurred. Click any screen to enlarge it.

Incident reporting
Incidents with status steps and root cause analysis.
KPI register & scorecard
Quality KPIs and the period scorecard — each indicator against its target.

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Better Together

Related modules

SoftHMIS modules share one database — they work better connected.

Free personalized demo

See Quality & Patient Safety in action

See SoftHMIS configured around your facility — modules, workflows, tariffs and dashboards. Book a free demo on your own workflows and ask the hard questions.

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No obligation Live demo on your workflows 042 35733324