Question 1

What is SoftHMIS?

Accepted Answer

SoftHMIS is a complete Hospital Management Information System (HMIS). It connects OPD, IPD, emergency, laboratory, radiology, pharmacy, billing, inventory, finance, HR and reporting on one integrated platform — one patient, one record, one database.

Question 2

Which departments and modules does SoftHMIS cover?

Accepted Answer

SoftHMIS spans patient access (registration, appointments, queues, tokens), clinical care (OPD, IPD, EMR, emergency, triage, ICU, operation theater, wards, nursing, dialysis), diagnostics & pharmacy (laboratory, radiology, pharmacy, blood bank, donations) and business operations (finance & billing, inventory & procurement, insurance, HRMS, fixed assets and executive dashboards).

Question 3

Is SoftHMIS suitable for my facility type and size?

Accepted Answer

Yes. SoftHMIS serves hospitals, clinics, diagnostic labs, pharmacies, medical centers and healthcare groups — from day-care clinics to multi-hundred-bed hospitals. The platform is modular, so you enable the modules you need today and add more as you grow.

Question 4

Is SoftHMIS aligned with Punjab Healthcare Commission (PHC) requirements?

Accepted Answer

Yes. SoftHMIS produces PHC-aligned documentation automatically as care is delivered — complete patient records, structured clinical documentation, digital consents, end-to-end audit trails, record retention and regulatory registers (ER, OT, narcotics, transfusion). The evidence already exists on inspection day.

Question 5

How does one patient record work across departments?

Accepted Answer

A unique lifetime Medical Record (MR) number is issued at first contact and links every encounter, result, prescription and payment. Every department reads and writes the same record — no duplicate entry, no reconciliation and no version conflicts.

Question 6

How does SoftHMIS control revenue leakage?

Accepted Answer

SoftHMIS captures charges automatically at every touchpoint and runs a daily order-vs-bill reconciliation across modules. Unbilled tests, missing consumables, un-submitted claims and out-of-policy discounts surface on a ranked recovery worklist — usually the fastest payback in the business case.

Question 7

Can SoftHMIS handle insurance panels and corporate billing?

Accepted Answer

Yes. Each insurer’s tariffs, ceilings, exclusions and document requirements are held as live rules. Pre-authorization is a mandatory gate, split billing computes payer and patient share automatically, and corporate clients are invoiced monthly with consolidated, line-item statements.

Question 8

Can we deploy SoftHMIS on-premise or in the cloud?

Accepted Answer

Both — and hybrid. Choose fully managed cloud, on-premise on your own servers (data never leaves the building), or a hybrid model with the core on-premise and portal/apps in the cloud with cloud-replicated backups for disaster recovery.

Question 9

What technology does SoftHMIS run on?

Accepted Answer

SoftHMIS is built on a modern, secure stack with role-based access, encryption in transit and at rest, automated backups and disaster-recovery procedures. Focused mobile apps are available for patients, doctors and management.

Question 10

How long does implementation take?

Accepted Answer

It depends on facility size and the number of modules, but we follow a proven path: requirement study, workflow mapping, configuration, data setup, role-based user training, a controlled go-live with on-site floor support, then a structured support model. Patient master and MR numbers are preserved during migration.

Question 11

Do you migrate our existing data?

Accepted Answer

Yes. We preserve the patient master and MR numbers for continuity of identity, load open balances, item masters, tariffs and panel agreements, and import historical summaries where legacy data quality allows — with trial migrations and reconciliation reports before final cutover.

Question 12

What support do you provide after go-live?

Accepted Answer

A dedicated, ticketed helpdesk with severity-based response commitments, a named account manager who knows your hospital, continuous updates including regulatory changes, and ongoing enablement for new staff. Local team, local language, on-site when it matters.

Question 13

How is SoftHMIS priced?

Accepted Answer

Pricing depends on facility type and size, the modules selected, deployment model (cloud, on-premise or hybrid), customizations and support level. Contact us for a tailored proposal — book a free demo and we will scope your facility.

Frequently asked questions

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