Implementation & Support

A proven path from contract to go-live

Migration and training are where implementations are won — we treat both as engineering, not afterthoughts. Your data comes with you. Your people come along.

01

Requirement Study

We study your facility, departments, current systems and pain points — and agree the scope and success criteria.

02

Workflow Mapping

Clinical and administrative workflows — triage, OPD, IPD, OT, lab, pharmacy, billing — are mapped to your reality.

03

Configuration

Modules, tariffs, insurance panels, roles, formats, registers and reports are configured to match your facility — and aligned with the documentation workflows commonly required by PHC.

04

Data Setup

Patient master and MR numbers preserved; open balances, item masters, tariffs and panel agreements loaded and verified.

05

User Training

Role-based curricula in Urdu / English — a cashier, nurse and pathologist each learn their own system, with department champions certified.

06

Go-Live

A controlled cutover with verified balances and our team beside yours, on-site through the transition.

07

Support

A ticketed helpdesk, a named account manager and continuous updates — your system never ages into legacy.

Data Migration

Your data comes with you

  • Patient master & MR numbers preserved — continuity of identity
  • Open balances: receivables, payables, advances and deposits
  • Item masters, tariffs and panel agreements loaded and verified
  • Historical summaries imported where legacy data quality allows
  • Trial migrations with reconciliation reports before final cutover
User Training

Your people come along

  • Role-based curricula — different systems for different roles
  • Hands-on practice in a training environment with realistic data
  • Department champions certified to train and support their teams
  • Urdu / English materials and quick-reference job aids at every station
  • Refresher sessions after go-live, when real questions emerge
Deploy Your Way

Cloud, on-premise or hybrid

Same system, three hosting models. Choose by policy, connectivity and budget — and change later if needed.

Cloud

  • Hosted, managed and monitored by ParaTech
  • No server room, no hardware capex
  • Access from any branch or location
  • Best for fast starts and multi-site groups

On-Premise

  • Runs on the hospital’s own servers
  • Data never leaves the building
  • Works through internet outages
  • Best for strict data-locality policies
Recommended

Hybrid

  • Core on-premise, portal & apps in cloud
  • Cloud-replicated backups for DR
  • Balance of control and reach
  • Best for most mid-to-large hospitals
A Partner, Not Just a Vendor

Support that runs 24/7, like your hospital

Your hospital runs 24/7, so our commitment can’t be 9-to-5. Local team. Local language. On-site when it matters.

Dedicated Helpdesk

Ticketed support with severity-based response commitments — critical issues handled immediately.

Named Account Manager

A single dedicated contact who knows your hospital, reviews usage and plans improvements with you.

Continuous Updates

Regular releases with enhancements and regulatory changes delivered as updates.

Ongoing Enablement

New-staff training and feature workshops keep adoption high as your team grows.

Free personalized demo

Transform your hospital into a fully digital ecosystem

See SoftHMIS configured around your facility — modules, workflows, tariffs and dashboards. Book a free demo on your own workflows and ask the hard questions.

No obligation Live demo on your workflows 042 35733324

Book a Demo