Business Operations

AI Assistant

Ask the hospital a question — read-only, privacy-stripped, audited

An optional assistant that answers questions about the hospital and the business in plain language, by text or voice in English and Urdu, and explains rule-based smart alerts. It is read-only by design, strips patient identifiers, logs every answer, ships switched off and needs the hospital’s own AI provider keys.

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SoftHMIS smart alerts screen listing rule-based hospital and business alert rules with thresholds and AI-generated explanations.

16 + 16

Business and hospital alert rules

Off

By default — enabled per hospital with your keys

The Problem

What this module solves

Managers want a quick answer — which wards are over capacity today? — without opening five reports, and without a chatbot that can see patient identities or change data.

What your facility gains

  • Answers with figures, without patient identities
  • The assistant cannot change data or see what the user may not see
  • Alerts are explained in plain language, in English or Urdu
  • Every question and answer is in the AI usage audit
How it works

The workflow

01

Ask

By text or voice, in English or Urdu.

02

Gateway

Rights, company and business-unit scope checked.

03

Tool Runs

Only permitted columns; identifiers stripped.

04

Answer

Figures, no patient identities.

05

Audit

Logged in the AI usage audit.

Key Features

Everything in AI Assistant

Assistant panel in the header that uses the current page as context
Read-only by design: every answer goes through one gateway that checks the user’s live rights, company and business-unit scope, limits rows and keeps an audit log
Patient privacy: the model sees only the columns each tool allows; a backstop strips names, CNIC, phone, address, date of birth and clinical free text in every case
Hospital tools are never exposed outside the ERP
About 58 tools covering sales, finance, stock, purchasing, hospital worklists and KPI scorecards, plus one KPI tool per hospital board; quick-insight buttons answer common questions at no model cost
Smart alerts: 16 business and 16 hospital rules — unacknowledged ICU alerts, lab turnaround breaches, missed dialysis sessions, expiring blood, infection cases, overdue CAPA and more. The rules are fixed and scheduled; the AI only explains them. Email delivery available
Voice questions and live voice conversation in English and Urdu; raw audio is never stored
Ships off per hospital and needs AI provider keys — Anthropic Claude by default, with Qwen and OpenAI also supported
Real Screens

See it in the system

A real screen from a running SoftHMIS installation for AI Assistant. Demo data; patient and staff details blurred. Click any screen to enlarge it.

  • Smart Alerts

    Rule-based business and hospital alerts, explained in plain language by the AI assistant.

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Better Together

Related modules

SoftHMIS modules share one database — they work better connected.

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Finance & Accounts, Tax

Books fed by the hospital, not re-keyed from it

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Inventory, Procurement & Stores

Controlled from demand to receipt

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Free personalized demo

See AI Assistant in action

See SoftHMIS configured around your facility — modules, workflows, tariffs and dashboards. Book a free demo on your own workflows and ask the hard questions.

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