# Quality & Patient Safety

> Incidents, infection control, complaints and KPIs — inspection-ready every day

Group: Clinical Care · Page: https://softhmis.com/modules/quality-patient-safety

Supports accreditation work to PHC, WHO, NHSN and JCI standards: incident reporting with root cause analysis, CAPA, a KPI register and scorecard, infection prevention and control, complaints with SLAs, emergency preparedness, staff credentials and SOP versioning.

## The problem it solves

Quality evidence assembled on paper before each inspection — incident forms, hand-hygiene audits, complaint logs, drills — is incomplete, late and impossible to trend.

## Key features

- Incident reporting with root cause analysis (5 whys, fishbone) and a CAPA tracker with effectiveness check
- KPI register and period scorecard; clinical audits, committees and meetings, and mortality review
- Infection prevention and control (13 screens): healthcare-associated infection surveillance with rates, isolation with terminal cleaning booked when it ends, WHO hand-hygiene audits and staff exposures
- Antibiotic stewardship with a 72-hour review; cleaning and biomedical waste logs; PPE stock
- Complaints: acknowledge → assign → escalate → resolve → close, with SLA, satisfaction rating and charter display inspections
- Emergency preparedness: call a code and log each step, mock drills, fire equipment and safety inspections, versioned plans, evacuation displays and training
- Staff credentials, policies and SOPs with versioning and read acknowledgement, and a training register
- Any user with add rights can report an incident or raise a CAPA from any quality screen; overdue items raise notification alerts
- Quality, Infection Control, Complaints, Quality Improvement and Emergency Preparedness boards, plus about 40 quality and safety reports

## What your facility gains

- Incidents move from report to root cause to verified corrective action
- Infection rates, hand-hygiene compliance and antibiotic reviews recorded as they happen
- Complaints tracked against an SLA from acknowledgement to closure
- Registers and KPIs are ready on inspection day, not assembled for it

## Workflow

1. **Incident** — Reported by any user with add rights, from any quality screen.
2. **Root Cause** — 5 whys or fishbone analysis.
3. **CAPA** — Corrective and preventive action tracked.
4. **Verification** — Effectiveness checked; overdue items alert.

## At a glance

- 13 — Infection-control screens
- ~40 — Quality & safety reports

## Related modules

- [OPD Doctor Console](https://softhmis.com/modules/opd-management): A live queue and one visit file for every doctor
- [IPD & Bed Management](https://softhmis.com/modules/ipd-management): Admission with full bed control
- [ICU / Critical Care](https://softhmis.com/modules/icu-management): A critical-care chart with the scores built in

## Next steps

- [Book a free demo](https://softhmis.com/request-demo): personalized walkthrough on your own workflows
- [Contact sales](https://softhmis.com/contact): 042 35733324 · WhatsApp 0332 3351772 · sales@softhmis.com

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