# AI Assistant

> Ask the hospital a question — read-only, privacy-stripped, audited

Group: Business Operations · Page: https://softhmis.com/modules/ai-assistant

An optional assistant that answers questions about the hospital and the business in plain language, by text or voice in English and Urdu, and explains rule-based smart alerts. It is read-only by design, strips patient identifiers, logs every answer, ships switched off and needs the hospital’s own AI provider keys.

## The problem it solves

Managers want a quick answer — which wards are over capacity today? — without opening five reports, and without a chatbot that can see patient identities or change data.

## Key features

- Assistant panel in the header that uses the current page as context
- Read-only by design: every answer goes through one gateway that checks the user’s live rights, company and business-unit scope, limits rows and keeps an audit log
- Patient privacy: the model sees only the columns each tool allows; a backstop strips names, CNIC, phone, address, date of birth and clinical free text in every case
- Hospital tools are never exposed outside the ERP
- About 58 tools covering sales, finance, stock, purchasing, hospital worklists and KPI scorecards, plus one KPI tool per hospital board; quick-insight buttons answer common questions at no model cost
- Smart alerts: 16 business and 16 hospital rules — unacknowledged ICU alerts, lab turnaround breaches, missed dialysis sessions, expiring blood, infection cases, overdue CAPA and more. The rules are fixed and scheduled; the AI only explains them. Email delivery available
- Voice questions and live voice conversation in English and Urdu; raw audio is never stored
- Ships off per hospital and needs AI provider keys — Anthropic Claude by default, with Qwen and OpenAI also supported

## What your facility gains

- Answers with figures, without patient identities
- The assistant cannot change data or see what the user may not see
- Alerts are explained in plain language, in English or Urdu
- Every question and answer is in the AI usage audit

## Workflow

1. **Ask** — By text or voice, in English or Urdu.
2. **Gateway** — Rights, company and business-unit scope checked.
3. **Tool Runs** — Only permitted columns; identifiers stripped.
4. **Answer** — Figures, no patient identities.
5. **Audit** — Logged in the AI usage audit.

## At a glance

- 16 + 16 — Business and hospital alert rules
- Off — By default — enabled per hospital with your keys

## Related modules

- [Patient Billing & Revenue Cycle](https://softhmis.com/modules/finance-billing): One invoice that collects every charge
- [Finance & Accounts, Tax](https://softhmis.com/modules/finance-accounts): Books fed by the hospital, not re-keyed from it
- [Inventory, Procurement & Stores](https://softhmis.com/modules/inventory-procurement): Controlled from demand to receipt

## Next steps

- [Book a free demo](https://softhmis.com/request-demo): personalized walkthrough on your own workflows
- [Contact sales](https://softhmis.com/contact): 042 35733324 · WhatsApp 0332 3351772 · sales@softhmis.com

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